Terms of Use

1. Description of Services

Voltaik AI provides an AI-driven lead generation and appointment setting ecosystem specifically designed for the solar industry. Our services may include:

• AI-Generated UGC Ads: Creation and management of Meta (Facebook/Instagram) advertisements featuring AI-generated User Generated Content (UGC).
• AI Receptionist & Appointment Setter: Automated systems designed to qualify leads and schedule consultations ("Sits") for solar businesses.
• Lead Generation and Marketing Systems: Additional advertising, lead generation, automation, follow-up, and related services as specified in the Client's individual Service Agreement.

The specific services provided to each Client will be determined by the applicable Service Agreement, order form, or other written agreement between the Client and Voltaik AI.

2. Client Obligations

As a Client of Voltaik AI, you agree to:

• Accuracy: Provide accurate and up-to-date business information, service offerings, pricing information, availability, geographic service areas, and other information reasonably required for Voltaik AI to provide its services.
• Follow-Up: Maintain professional standards when communicating with leads and conducting Sits facilitated by Voltaik AI's systems.
• Calendar Availability: Maintain accurate and sufficient calendar availability so that Voltaik AI's systems can schedule consultations.
• Attendance: Attend scheduled Sits and make reasonable efforts to conduct each consultation as scheduled.
• Responsiveness: Respond to leads, consultations, and communications generated through Voltaik AI's systems in a timely manner.
• Compliance: Ensure that the Client's internal sales, communication, consultation, and business processes comply with all applicable local, state, and federal laws and regulations.
• Client-Side Requirements: Maintain any advertising budget, software subscriptions, calendar availability, access credentials, integrations, or other Client-side requirements specified in the applicable Service Agreement.

3. Engagement Tiers and Payment Terms

Voltaik AI offers different engagement and pricing tiers. The Client's applicable tier, pricing, payment obligations, included services, and any additional terms will be specified in the Client's individual Service Agreement, order form, or other written agreement with Voltaik AI.

A. Bronze Tier — Pay-Per-Sit

Clients on the Bronze Tier pay a fixed fee for each Sit booked through Voltaik AI's systems.

For Bronze Tier Clients, a Sit becomes billable when a qualifying consultation is successfully booked through Voltaik AI's systems, regardless of whether the prospect subsequently attends the consultation.

Unless otherwise stated in the applicable Service Agreement, a cancellation or no-show by the prospect after the consultation has been booked does not eliminate the Client's obligation to pay for the Sit.

The applicable per-Sit rate and any qualification requirements will be specified in the Client's Service Agreement.

B. Silver Tier — Pay-Per-Sit Based on Attendance

Clients on the Silver Tier pay a fixed fee for each qualifying Sit where the prospect actually attends the scheduled consultation.

For Silver Tier Clients, a consultation that is booked but subsequently missed by the prospect will not constitute a billable Sit.

The applicable per-Sit rate, attendance requirements, and any additional qualification requirements will be specified in the Client's Service Agreement.

C. Gold Tier — Monthly Retainer

Clients on the Gold Tier pay a fixed monthly retainer for the agreed scope of Voltaik AI's services.

Gold Tier Clients are not charged separately for individual Sits. The number of Sits booked or attended does not create an additional per-Sit payment obligation unless expressly stated otherwise in the applicable Service Agreement.

The applicable monthly retainer, billing frequency, included services, usage limitations, and other retainer terms will be specified in the Client's Service Agreement.

D. Changes Between Tiers

A Client may change between pricing tiers subject to Voltaik AI's approval and the terms of the applicable Service Agreement.

Any change in tier will result in the Client's pricing and billing obligations being governed by the new tier from the effective date of the change.

Sits generated before the effective date of a tier change will remain subject to the pricing model applicable when those Sits were generated, unless otherwise agreed in writing.

4. Definition of a "Sit"

For purposes of these Terms, a "Sit" means a consultation or appointment between a qualifying lead and the Client that is successfully scheduled through Voltaik AI's systems.

The billing treatment of a Sit depends on the Client's selected pricing tier:

• Bronze Tier: A Sit is billable once the qualifying consultation is successfully booked, regardless of whether the prospect attends.
• Silver Tier: A Sit is billable only if the prospect actually attends the scheduled consultation.
• Gold Tier: Sits are included within the monthly retainer and are not individually billed unless otherwise specified in the applicable Service Agreement.

For purposes of determining whether a Silver Tier Sit was attended, Voltaik AI may rely on reasonable evidence of attendance, including information provided by the Client, calendar records, meeting-platform records, call records, or other reasonably available information.

A consultation that is cancelled or rescheduled may be treated according to the rules specified in the applicable Service Agreement.

5. Performance Guarantees

Voltaik AI may, at its sole discretion, offer a performance guarantee to certain Clients.

No performance guarantee is provided unless it is expressly stated in the Client's individual Service Agreement, order form, or other written agreement with Voltaik AI.

The availability, terms, duration, number of Sits required, eligibility requirements, qualifying criteria, and remedy associated with any guarantee may vary from Client to Client.

Factors that may affect whether a guarantee is offered or the terms of such guarantee may include, among other things, the Client's business, market, location, advertising budget, sales process, pricing tier, offer, calendar availability, and other circumstances.

References to potential performance guarantees in these Terms, marketing materials, advertisements, sales discussions, or other communications do not create an obligation for Voltaik AI to provide a guarantee to any particular Client.

Tier-Specific Treatment of Guarantees

Where a performance guarantee is expressly provided to a Client, the applicable Service Agreement will determine how Sits are counted and how any remedy is calculated.

• Bronze Tier: Unless otherwise stated in the applicable Service Agreement, a qualifying Sit counts toward the guarantee when the consultation is successfully booked through Voltaik AI's systems, regardless of whether the prospect attends.
• Silver Tier: Unless otherwise stated in the applicable Service Agreement, a qualifying Sit counts toward the guarantee only when the prospect attends the scheduled consultation.
• Gold Tier: Since Gold Tier Clients pay a monthly retainer rather than a fee for each individual Sit, the applicable Service Agreement will specify how any performance guarantee is measured and what, if any, remedy applies.

Guarantee Eligibility

Where a guarantee is provided, the Client must satisfy all requirements specified in the applicable Service Agreement to remain eligible.

Unless otherwise agreed in writing, eligibility may require the Client to:

• Maintain sufficient and accurate calendar availability;
• Provide accurate and complete business, service, and offer information;
• Respond to leads and booked consultations in a timely manner;
• Attend scheduled consultations;
• Avoid unnecessarily cancelling, rescheduling, or restricting available consultation times;
• Maintain any advertising budget or other Client-side requirements specified in the Service Agreement; and
• Ensure that no technical, operational, or other Client-side issue prevents Voltaik AI from generating, scheduling, or completing qualifying Sits.

Failure to satisfy applicable requirements may affect or void the Client's eligibility for the applicable guarantee.

No Implied Guarantee

Unless a guarantee is expressly included in the Client's individual written agreement with Voltaik AI, Voltaik AI makes no guarantee regarding the number of leads, Sits, attended Sits, sales, contracts, revenue, or other business results that may be generated through the services.

6. Intellectual Property

Company Intellectual Property

All AI models, software, algorithms, systems, automation workflows, technology, processes, strategies, methodologies, and other proprietary materials used or developed by Voltaik AI remain the exclusive property of the Company unless otherwise agreed in writing.

AI-Generated Content

Voltaik AI retains ownership of AI-generated UGC assets, advertisements, scripts, creative assets, and other materials created for marketing campaigns unless otherwise agreed in writing.

Where applicable, Voltaik AI grants the Client a non-exclusive license to use such materials during the term of the Client's engagement and subject to the terms of the applicable Service Agreement.

The Client may not resell, sublicense, distribute, reproduce, modify, or commercially exploit Voltaik AI's proprietary systems or assets outside the scope of the agreed engagement without Voltaik AI's prior written consent.

7. TCPA Compliance and Indemnification

Voltaik AI utilizes AI technology for communication, lead qualification, follow-up, and appointment setting.

Compliance

Voltaik AI's AI Receptionist and lead generation tools are designed to support compliance with applicable laws, including the Telephone Consumer Protection Act (TCPA), where applicable.

However, Voltaik AI does not provide legal advice or guarantee that a Client's use of the services will satisfy every applicable legal or regulatory requirement.

The Client remains responsible for ensuring that its own business practices, offers, communications, sales processes, and handling of lead data comply with applicable laws and regulations.

Client Indemnity

The Client agrees to indemnify and hold Voltaik AI harmless from claims, damages, losses, liabilities, penalties, costs, or legal fees arising from:

• The Client's misuse of lead data;
• The Client's unlawful communications;
• The Client's failure to comply with applicable laws or regulations;
• The Client's failure to follow applicable TCPA-compliant sales and communication practices;
• Statements, representations, offers, or claims made by the Client to leads or prospects; or
• The Client's actions or omissions after a lead or appointment is transferred or made available to the Client.

8. Disclaimers

No Guaranteed Results

Voltaik AI does not guarantee a specific number of leads, Sits, attended Sits, sales, contracts, revenue, or return on investment unless such guarantee is expressly provided in the Client's individual written agreement with Voltaik AI.

No Guarantee of Sales

Even where a performance guarantee is provided, Voltaik AI does not guarantee that Sits will result in closed solar contracts, revenue, or any particular return on investment.

Client-Side Performance

Voltaik AI is not responsible for a Client's failure to attend, respond to, properly conduct, or close a scheduled Sit.

Voltaik AI is also not responsible for outcomes affected by the Client's sales process, pricing, financing options, service quality, reputation, availability, follow-up, or other Client-controlled factors.

AI Accuracy

While Voltaik AI's AI systems are designed to provide accurate and effective communications, we do not warrant that AI-generated communications will be completely error-free.

Third-Party Platforms

Voltaik AI's services may depend on third-party platforms, advertising networks, communication providers, calendar systems, CRM systems, hosting providers, or other third-party services.

Voltaik AI is not responsible for interruptions, restrictions, policy changes, outages, account suspensions, algorithm changes, technical failures, or other issues caused by third-party platforms.

9. Limitation of Liability

To the maximum extent permitted by law, Voltaik AI shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages resulting from the use of, or inability to use, our services.

This includes, without limitation, loss of profits, loss of revenue, loss of business opportunities, loss of contracts, loss of data, or other economic losses.

To the maximum extent permitted by law, Voltaik AI's total liability arising out of or relating to the services shall not exceed the amount actually paid by the Client to Voltaik AI during the applicable period specified in the Service Agreement giving rise to the claim.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

10. Termination

Either party may terminate the engagement with written notice, subject to any minimum commitment, notice period, or other termination requirements contained in the applicable Service Agreement.

Upon termination:

• Bronze Tier: All unpaid fees for billable Sits booked prior to the effective termination date become immediately due.
• Silver Tier: All unpaid fees for billable Sits where the prospect attended prior to the effective termination date become immediately due.
• Gold Tier: Any unpaid retainer amounts accrued through the effective termination date become immediately due. Any prorated retainer obligations, cancellation fees, or other termination-related obligations will be handled according to the applicable Service Agreement.

Termination does not eliminate payment obligations that arose before the effective termination date.

Any Client licenses or access rights to Voltaik AI's proprietary systems or assets may terminate upon termination of the engagement unless otherwise agreed in writing.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Voltaik AI is registered, without regard to its conflict of law principles.

Any dispute arising from or relating to these Terms or the services provided by Voltaik AI shall be handled in accordance with the dispute-resolution provisions contained in the applicable Service Agreement, where applicable.

12. Contact Information

For questions regarding these Terms, please contact:

[email protected]